We sincerely apologize that you were dissatisfied with our vacation home rental and that you were unhappy with the dust. This is a “Hawaiian country home away from home.” Just as we have stated on our Airbnb website. In Hawaii, we have birds that sing all morning long and roosters that may wake you in the morning. We even have Coqui Frogs that will hypnotize you to sleep at night. It is true that in Hawaii, we have extreme humidity to deal with on a daily basis. That said, we only have one real option to deal with the humidity; open windows and open doors. In Hawaii, we leave the windows and doors open to allow the airflow to help evaporate the dampness in the air at all times. It is true, that dust may accumulate a bit more than in a dryer or colder climate. We do our best to clean our home the day before guests arrive and (yes, we leave the windows open after we do a cleaning) if things are/were not up-to-par we would have gladly done our best to dust/clean the place to your satisfaction to make your stay with us more enjoyable. If you had requested a more thorough deep cleaning and had brought it to our attention while you were on-island we would have corrected the issues you state and we would have gladly done as you requested, because If you were unhappy; then we are unhappy as we strive to live up to your expectations.
According to the Merriam-Webster Dictionary: A Simple Definition of Renovate: “to make changes and repairs to (an old house, building, room, etc.) so that it is back in good condition.”
We have renovated the home with a New Refrigerator, New Stainless Kitchen Sink, New Stainless Kitchen Faucet. We have also refurbished the solid oak wood floors. We have provided you a New Queen-size bed, New drapes, New curtains, New bed furnishings, New bath towels and accessories. All appliances, fans, plumbing, etc. are in working order as is the washer and dryer. Free Wi-Fi, Free Time Warner Cable, Free Netflix, a fresh fruit basket with Hawaiian Coffee, fresh cut Hawaiian flowers, a fully appointed kitchen in which to cook meals indoors as well as a brand new Barbeque grill to cook outdoors in the beautiful landscaped garden. All for the unheard of price less than a nights stay at a Motel 6 that is usually less than 200 square feet of living space. . .
It is true that we do not have a covered place to sit outside undercover (with the exception of the covered carport), in all fairness we never stated that we had such a place. All photographs accurately and clearly represent our place as it is, a “Hawaiian country home away from home.” We represent our vacation rental as it is, a simple “Hawaiian home away from home”. Our prices reflect what you are getting as we are one of the lowest-priced homes to be able to rent and stay on “The Big Island” of Hawaii for an entire house with two-bedrooms and one bath as well as the covered carport. Unfortunately, the Hawaiian island life is not for everyone. We sincerely apologize that we could not make you happy with our “Aloha spirit” at our “Hawaiian country home away from home."