Respuesta de Leslie:
Never one time did I mumble that one mosquito wouldn't kill you, nor did I ever suggest that you put the can of fish in the fridge (funny you should say that as I spoke to the guest that checked out and they said they didn't leave that and cleaning swore it wasn't there, but I wasn't going to even bring that up, interesting that you would lie and say that I accused you of staging that. At the moment I apologized profusely and assumed full responsibility for it) even in my review below I assume responsibility for it, so it's amazing you would say anything differently. I'm attaching my review below so people can read and decide for themselves. Additionally, I have over 100 positive reviews and have been superhost for almost two years. I try so hard to be a fantastic host and I treat my guests with respect and go above and beyond to make them happy. It's an honor to host guests.
Your experience will not break my spirit, nor make it hard for me to continue to be the best host I can and give my guests the best experience possible. If anyone wants to take the time to read the truth, it's just below. Again, I will keep the two of you on my thoughts and I wish neither of you any bad vibes. I'm sorry it didn't work out, but all I ask is that you are honest with me, my future guests and yourself.
This might be the most challenging and worst set of guests I've ever had in two years.
They were a late arrival, which is no issue since we are keyless. When they arrived at the cottage at 10:00. I walked them through check in and made sure they were set up to get in the room. I'd gone down several hours earlier and made sure the light and ac unit was on to ensure comfort upon arrival. I'd not noticed anything wrong with the room and quickly left.
I always ask my guests to message once cozy in the room to ensure everything is working and up to standards.
Just as soon as I get in a bubble bath and hair all good and lathered up with shampoo, I get a call from the husband stating that there are 20 mosquitoes in the cottage. I cannot wrap my head around that, but I generally always think the guests are right. I tell him to give me a few minutes to get out of the bath and I'll be right there. Before I can even get down the street 12 minutes later, they are calling. I explained that I was pulling in with mosquito spray.
I get out of the car with wet hair and I'm greeted with a somewhat friendly meets hostile environment combination.
Immediately, the conversation shifts from mosquitos to an open can of cat food left in the refrigerator. I tell her that no animals are allowed in the cottage and it was highly unlikely that it was cat food.
So, I enter the cottage and walk over to the refrigerator. As I look inside the empty fridge, I asked where the cat food was when she points out a can of fish half opened in a bottom section of he refrigerator door. After about 10 seconds, I can smell a small fish odor and I gather it up and dispose of it in a bag. The odor disappeared. I apologized that cleaning missed a food item hidden in the door.
I see no mosquitoes so I ask where the 20 mosquitos are. The wife explains that they are in the bathroom. She explained that she killed one but there were many more.
I proceed to the restroom and notice that there was one dead one on the wall as stated and one additional one. I spray it and kill it. I apologized that cleaning left something in the fridge (not that they had anything food related to put in there for the night), but still, it needed to be thrown away.
I apologized about the two mosquitos and sat the spray on the table and said to keep it if they needed it for their two night stay. I asked if everything else in the room was ok and they explained it was exactly like the pictures and perfect other than those two items.
At this time I'm saying goodbye because my neighbor was kind enough to watch my child sinew he was in bed asleep.
That's when the husband says well how do you feel about us leaving and calling it even? I asked why they were leaving if he said everything else was fine and I corrected the two issues.
That's when he said well we thought we were going to be more tired from traveling but we drank a coffee on the way from the airport and we are wide awake. The wife says he has a wedding to shoot (photographer) and we need to be there really early. I explained that because of the flooding from #harvey, there's hardly any hotel rooms in town and if they cancel with me, they may have a hard time finding a room.
Then the truth comes out. The wife slips up and said that they already have another room because her friend at the wedding booked an extra room that no one is using and it will save them an hour drive in the morning and it's paid for blah blah blah. So I said, why didn't you tell me this before you even came here. That's when the husband tried to stay the course that I was a terrible host because of a small can left in the fridge and the mosquitoes. The wife explained that she had to go to the bathroom so bad that they came by to check out the room and she flew through the door to the cottage and straight to the bathroom and then they called me. So now I'm led to believe that she let the mosquitoes in on her way in and this was just a ploy to get out of the cancellation fee.
I at this point explained that I'd done all I could do to be accommodating of their needs. If they wanted to stay they were welcome to and if they wanted to cancel they were welcome to do say but either way, I need to get home to my child so to please let me know. This infuriated the husband because I wouldn't just say oh sure cancel and leave me high and dry since you have another room.
He then got frustrated and hostile. He explained that I'd made it impossible for them to stay and that it was torturous what they had endured in the last 15 minutes. I kept my mouth shut when what I wanted to say was this.... you have no idea what torture is and what our entire city has had to endure with #harvey the past few weeks. Because you had two mosquitoes and a small can of fish in the fridge, give me a break. Go cry to the three families that lost everything and are in the other properties I have living for free. You have no clue what it's like to endure torture.
Of course, I just said get with airbnb and if the cottage books up either night that was on your reservation, I'll refund your money, but if it doesn't, I will stick to my policy.
So now I'm the bad guy because you got a better offer that came along. I even wished him good fortune and good luck with shooting the wedding as I walked them out of the courtyard.
I know this is a long review but these people seem to be the type that will never be happy with anything that anyone can do to accommodate and please them.
Let's face it, you had no intentions of staying here. You came just to use the restroom and try to say you weren't happy and that I falsely advertised. Just be honest with me when you landed and say, we got a better offer, is it cool if we cancel? I probably would have been far more accommodating if you'd have just stood flat footed and told me the truth.
I try to treat all of my guests with respect and I try very hard to keep my listing in great shape. I work way too hard to have someone intentionally hurt my listing. I wish you all of the best.